Privacy Policy

This Privacy Policy describes how StarUp Rewards (“StarUp Rewards”, “we”, “us”, “our”) collects, uses, and shares information when you use our mobile application and website (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

1. Who we are

StarUp Rewards is a digital product that helps families manage chores and rewards for kids through our app and website.

If you have any questions about this Privacy Policy, you can contact us at:
Email: support@starup.club

2. Information we collect

2.1 Information you provide to us

• Account information (such as name, email address, and password).
• Profile details for parents/guardians and children (such as names or nicknames and avatars).
• Content you create in the app (such as tasks, rewards, notes, and messages).
• Support requests and other communications you send to us.

2.2 Information collected automatically

When you access or use the Services, we may automatically collect certain information, including:

• Device and usage information (such as IP address, browser type, operating system, app version, pages or screens viewed, and the dates and times of your visits).
• Log information and diagnostic data to help us monitor, maintain, and improve the Services.
• Cookies and similar technologies when you use our website. These may be used for remembering your preferences and for analytics.

2.3 Information from third parties

We may receive information about you from third parties, for example from app stores (such as Apple App Store or Google Play) or analytics providers, in accordance with their own privacy policies.

3. How we use your information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the app and website.
• To create and manage your account and user profiles.
• To sync and display your tasks, rewards, and family activity across devices.
• To personalize the experience for you and your family.
• To respond to your comments, questions, and support requests.
• To analyze usage trends and improve the performance and features of the Services.
• To detect, prevent, and address technical or security issues and fraud.
• To comply with legal obligations and enforce our terms.

4. Analytics, cookies, and tracking technologies

We may use analytics tools, such as Google Analytics, to help us understand how visitors use our website and app. These tools may use cookies or similar technologies to collect information such as your IP address, device identifiers, pages visited, and time spent on the Services. [oai_citation:1‡index.html](sediment://file_00000000143c722fbafeadfab512ff14)

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the Services.

5. How we share your information

We do not sell your personal information. We may share your information in the following situations:

• Service providers: With trusted third-party vendors who perform services on our behalf (such as hosting, analytics, email delivery, or customer support) and who are bound by confidentiality obligations.
• Legal reasons: When we believe it is necessary to comply with a legal obligation, protect our rights or those of our users, or investigate fraud or security issues.
• Business transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, subject to appropriate confidentiality protections.
• Aggregated or de-identified data: We may share aggregated information that does not identify individuals, for example for research or analytics.

6. Children’s privacy

StarUp Rewards is designed to be managed by parents or legal guardians. We expect adults to create and control accounts, and to supervise children’s use of the app and website.

If you are a parent or guardian and believe we have collected personal information from your child without your consent, please contact us at support@starup.club so we can take appropriate steps to remove such information.

7. Data retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain some data in aggregated or anonymized form.

8. Your rights and choices

Depending on your location, you may have certain rights regarding your personal information, such as:

• Accessing the personal information we hold about you.
• Requesting correction or update of inaccurate information.
• Requesting deletion of your account and related personal information.
• Objecting to or restricting certain types of processing.

To exercise any of these rights, please contact us at support@starup.club. We may ask you to verify your identity before responding to your request.

9. International data transfers

Your information may be processed and stored in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. We take steps to ensure that your information receives an adequate level of protection in the countries in which we process it.

10. Third-party websites and services

The Services may contain links to third-party websites, apps, or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.